Please read the following information carefully.
If something you read here is not OK with you, please do not buy anything from us.




Disclaimer: Please be aware that working with electricity, laser, radio- and microwaves may result in risks for your health and property. We disclaim ANY responsibility for ANY DAMAGES of ANY kind resulting in the use of ANY parts bought here. Any advise given on this pages or via email is given "as is". If you use it, you do it on your own risk.


PLEASE DO ALWAYS INCLUDE AN "EASY TO IDENTIFY AS REAL" SUBJECT IN YOUR MAILS.
Otherwise your mail enquiry might drown in the floods of spam we get day by day.
Foreign order sales conditions of
FragīJan Zuerst ---- Ask Jan First GmbH & Co. KG
Jan Philipp Wüsten

These conditions are valid for all orders from outside of Germany.
  1. For EU-inhabitants, all prices including VAT are valid. Those are marked "brutto". For all other customers, the prices are without VAT (netto). you will not always find both prices but the prices given are identified brutto/netto. Prices are in Euro (EUR).


  2. All prices are subject to change without notice. If prices change while you order,
    we will inform you and let you decide wether to buy or not to buy. We do also try hard to keep prices stable.


  3. Prices do not include shipping from Lehe, Germany to their destination. We will quote you shipping costs before we ship.


  4. The risk of damage by shipping is carried by the customer. If you wish, we will insure your packet at your expenses. Postal economy parcels are insured automatically up to EUR 100, premium parcels up to EUR 500 to most countries. Please ask for details if you have any questions. We ship postal premium or economy, Fed-EX and TNT. Since 1993 we never lost a single international shipment.


  5. Orders have to be paid in advance.
    Possible payment procedures for foreign orders:

    VISA MC

    1. We accept the major credit cards VISA and Mastercard.
      Please do not email your credit card information. It is insecure. Better fax ( +49-4882-6054552 ) or phone us
      (+49-4882-6054551). If you fax in your card number, we would be happy if you could also fax us a photocopy of your cardīs front and backside However, if you wish to email it, split the information into several mails, for example : first 8 digits, second eight digits, three checkdigits which are in the signature field on the backside of your card, expiry date and name of card holder. in four seperate mails. Just make sure we can put it together again in the right order :-) We need the cardīs number + checkdigits (three last digits on signature field), the expiry date and the name of the card holder.


    2. We signed up for paypal so if you have an account at https://www.paypal.com/, you can pay your invoices via paypal sending the funds to our account user name: paypal@askjanfirst.com !!!!! PLEASE DO ONLY SEND FUNDS IN EURO CURRENCY !!!!! Paypal supports this currency and converts automatically. This is also a convenient way of paying using an AMEX card.


    3. Mailing a Bank Cheque. If you wish to mail a cheque, please use our address at the end of this email signature. Please make sure that the cheque is in EURO. The NAME OF A GERMAN BANK on which the cheque will be drawn must be PRINTED on the cheque, same with MY NAME. In this case, there will be no additional bank fees for me.


    4. Money transfer to our account. Please inform us if you wish to pay this way. We will then quote total including shipping and email or fax our bank details to you. Please make sure you pay for all bank fees, in bankerīs language this is an "OUR-Payment".
      Bank transfers in the EU / SEPA-Area are free of charge if processed via BIC-IBAN.


    5. Postal or telegraphical money order is possible but may be slow. Please check this with your postoffice.


    6. We do also accept Western Union minute service money orders. BUT NOT Bidpay cheques / money orders. Minimum order for those: EUR 200,- as we have to drive 30km to cash those.


    7. Cheapest is mailing cash in a letter. As this is insecure and ENTIRELY on your OWN RISK, we can only recommend it for small amounts below 100,- EUR But in general, its possible. We recommend that you register the letter.


      8. Please make sure you provide us YOUR EXACT SHIPPING ADDRESS (!!)

  6. Unless not fully payed for, any ordered goods remain our property.


  7. You can order in written form, via fax, email or phone:
    Frag Jan zuerst - Ask Jan First GmbH & Co. KG
    Jan Philipp Wüsten
    Preiler Ring 10
    D- 25774 Lehe
    Germany
    Phone: +49-4882-6054551
    FAX: +49-4882-6054552
    Mobile: +49-173-6690429
    E-Mail: fjz@die-wuestens.de


  8. We provide a 14 day fully satisfaction guarantee on all equipment and tubes.
    Please contact us immediately if anything is not according to your wishes.
    If a parcel arrived damaged, please claim the damage with the carrier (postal etc.) and mail / fax us scans / copies of those documents.


  9. We do not accept any packets being sent back without postage paid.


  10. Only German law applies. Court is Amtsgericht Meldorf, Germany.


  11. Any information given here is subject to change without notice. We disclaim any responsability for faulty information though we produce and maintain this pages very carefully.


  12. Our parts are NOT specified as RoHS compliant unless otherwise stated in written form on the shipping papers / order confirmations.


  13. If one or more of this terms does not comply with German or EU law, this does not affect the validity of the other terms.
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